Refer a Participant
For support coordinators, hospitals & families
For support coordinators, hospitals & families
We genuinely want to hear from you. Your feedback helps us improve our services, celebrate what is working well, and address anything that has fallen short of your expectations. Every piece of feedback is taken seriously.
Whether you want to share a compliment, suggest an improvement, or raise a concern, there is a place for it here. No feedback is too small.
Tell us when a support worker, coordinator, or team member made a real difference. We share compliments with our team and use them to recognise great work.
If you have an idea for how we could do things better, whether it is how we communicate, schedule supports, or run our services, we want to hear it.
If you are unhappy with any aspect of our service, please let us know. You will not be treated differently for raising a concern. We are committed to resolving complaints fairly and quickly.
You can give feedback or make a complaint in whichever way is most comfortable for you. All channels are monitored and all feedback is acknowledged.
Speak directly with a member of our team during business hours.
Send us your feedback or complaint in writing at any time.
Complete our feedback form below. You can choose to remain anonymous.
Speak directly with your support coordinator or request a meeting at any time.
Every complaint follows a clear, fair process. Here is what you can expect after you get in touch.
We acknowledge receipt of your complaint within 2 business days and confirm who will be handling it.
We investigate the matter thoroughly, speaking with relevant staff and reviewing any documentation.
We provide a full written response within 10 business days, including our findings and any actions taken.
If you are not satisfied, you may request an internal review or escalate to an external body.
You can submit feedback or a complaint using the form below. Anonymous submissions are accepted. Providing your contact details allows us to follow up with you directly.
All submissions are treated with confidentiality. You will not experience any negative consequences for raising a concern.
If you are not satisfied with our response, or prefer to raise your concern with an independent body, the following organisations can assist you at no cost.
The NDIS Commission handles complaints about registered NDIS providers. They can investigate concerns about the quality and safety of supports, breaches of the Code of Conduct, and the use of restrictive practices.
ndiscommission.gov.auThe Commonwealth Ombudsman can investigate complaints about Australian Government agencies, including the NDIA. They provide a free, independent, and impartial service for people with concerns about administrative decisions.
ombudsman.gov.auDANA can connect you with a free, independent disability advocate who can support you through the complaints process, help you understand your rights, and speak on your behalf if needed.
dana.org.auIf your complaint relates to discrimination, vilification, or a breach of your human rights under Victorian law, the VEOHRC can provide assistance and mediation services.
humanrightscommission.vic.gov.auYour feedback makes our services better for everyone. Whether it is a compliment, a concern, or a question, reach out and we will respond.
We acknowledge the Traditional Custodians of the lands and waters on which we work and live. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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