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Our Services | Home Care Experts

Our Services

We deliver high quality, person centred NDIS support across Melbourne and surrounds. Every service is tailored to the individual, led by our nurse led team, and built around your goals.

Complex Care & High-Intensity Supports

Specialised Disability supports provided to people with multiple, complex, or ongoing support needs arising from disability, associated health conditions, or a combination of both. The delivery of complex care requires specialised knowledge, skills, training, and demonstrated competency and is provided by appropriately qualified health professionals or suitably trained disability support workers.

Registered Provider for NDIS High-Intensity Supports.

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Hospital to Home Discharge Program

Safe, well planned transitions from hospital back to home. Our nurse led support team coordinates directly with hospital discharge planners so support is ready from day one. We ensure continuity of care, comprehensive handover of clinical information, and seamless integration with your existing support network.

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Medication Management

Safe medication assistance provided by support workers who receive specialised training and ongoing guidance from our Registered and Enrolled Nurses. Every participant benefits from structured clinical oversight and best-practice medication support..

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Meal Time Management

Specialised support with meal preparation, nutritional planning, and safe meal time assistance. We provide expert support for participants with complex dietary requirements or swallowing difficulties, ensuring nutritional needs are met while maintaining dignity and enjoyment of meal times.

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Implementing Behaviour Support Plans

Skilled, consistent implementation of Behaviour Support Plans by thoroughly trained staff working closely with Behaviour Support Practitioners. We focus on reducing restrictive practices, building positive routines, and supporting participants to develop skills and confidence in managing their behaviour.

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Supported Independent Living (SIL)

24/7 support in a shared or individual home setting, helping participants live as independently as possible while receiving the daily assistance they need. Our approach emphasises skill development, autonomy, and community participation while maintaining safety and wellbeing.

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Short Term Accommodation (STA)

Planned or emergency short term accommodation providing participants with safe, supported respite and their families and carers with a well earned break. Our facilities are comfortable, welcoming, and staffed by experienced support workers trained in our approach to participant centred care.

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Medium Term Accommodation (MTA)

Transitional accommodation for participants waiting for their long term housing to be arranged, ensuring continuity of care and a stable, supported environment. We work collaboratively with participants and their families to plan for the next phase of their housing journey.

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Community Nursing Support

Professional nursing care delivered at home by registered and enrolled nurses, available 24 hours a day, 7 days a week. For participants with complex clinical needs, our community nursing team provides comprehensive, flexible support tailored to your specific health requirements and schedule.

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Personal Care and Domestic Assistance

Respectful, dignified support with personal hygiene, grooming, dressing, meal preparation, household tasks, and the everyday activities that keep home life running smoothly. We approach personal care with professionalism and warmth, respecting privacy and personal preferences at all times.

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Community Access

Support to engage confidently in community life, including social outings, recreational activities, appointments, and any activity that connects participants to the world around them. We facilitate meaningful community participation and help participants build the confidence to pursue their interests and goals.

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Support Coordination (Level 1, 2 and 3)

Experienced support coordinators who help participants understand their NDIS plan, connect with the right providers, navigate complexity, and build capacity for greater independence. We provide strategic, person centred coordination that maximises the value of your NDIS funding and supports long term goal achievement.

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Nurse Led Complex Care Specialists

Home Care Experts is one of the few NDIS providers in Melbourne where the entire leadership team are registered nurses. That clinical foundation shapes every service we deliver, every care plan we write, and every conversation we have with treating teams and hospitals.

NDIS Registered

Fully registered and audited against the NDIS Practice Standards, ensuring every service meets the highest standards of quality, safety, and person centred practice.

Nurse Led Leadership

Clinical excellence and genuine care embedded in our foundation. All leadership decisions are informed by registered nursing expertise and clinical best practice.

Complex Care Capable

From ventilator management to complex bowel care, our team is trained, competency assessed, and ready to deliver specialist care for the most complex clinical needs.

24/7 Support

Round the clock availability for participants who require continuous or emergency nursing and care support, with rapid response times and consistent clinical oversight.

Melbourne and Surrounds

We operate across Melbourne and surrounding areas, making us a convenient and accessible choice for participants and families across the region.

Same Day and Next Day Response

We can mobilise support quickly when discharge timelines or circumstances require it, minimising delays and ensuring participants receive the support they need without waiting.

High Intensity Clinical Capability

Our team is trained and competency assessed across high intensity clinical procedures, ensuring we can safely and effectively support participants with serious health complexity.

Consistent, Matched Support Workers

We carefully match participants with support workers based on needs, communication style, and preferences, building stable, trusting relationships that support better outcomes.

How It Works

Getting Started with Home Care Experts. From first contact to support beginning, we make the process as smooth and straightforward as possible.

1

Get in Touch

Contact our team by phone, email, or online. Tell us about the participant and what support is needed. We listen carefully and ask the right questions to understand your situation.

2

Needs Assessment

We conduct a thorough assessment of the participant's goals, clinical needs, and current NDIS plan. This conversation shapes everything that follows and ensures we understand what matters most.

3

Support Plan Built

A tailored support plan is developed in collaboration with the participant, family, and treating team. Every plan is person centred, practical, and aligned with NDIS goals and funding.

4

Support Begins

The right staff are matched and support starts. We monitor, adjust, and stay in close contact throughout, continuously refining our approach to meet evolving needs.

How Are Our Services Funded?

All of our services are funded through the NDIS. Depending on the service type, funding may come from your Core Supports, Capacity Building, or Capital Supports budget.

If you are unsure what is in your current plan or whether a service is covered, our team can help you review your plan and identify the right funding categories. We have extensive experience navigating NDIS funding categories and can help you maximise the value and flexibility of your plan.

For detailed information about funding and plan review support, visit our Understanding Your Plan page or contact us directly to discuss your specific circumstances.

Not Sure Which Service Is Right for You?

Our team is happy to talk through your situation and help you find the right supports. There is no obligation and no pressure. We are here to listen, understand, and guide you toward the supports that will make the biggest difference for you or your loved one.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the lands and waters on which we work and live. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.