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For support coordinators, hospitals & families
For support coordinators, hospitals & families
Home Care Experts is a registered NDIS provider based in Melbourne, Victoria, Australia. We are committed to protecting the privacy and confidentiality of everyone who interacts with us, including NDIS participants, their families, carers, and visitors to our website.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Act 2013.
Home Care Experts provides complex care and support services to NDIS participants across Melbourne and surrounding areas. Our services are delivered by a nursing led team committed to high quality, person centred care.
Website: homecareexperts.com.au
Personal Information
We may collect personal information including your name, contact details (phone number, email address, and home address), date of birth, emergency contact details, and your relationship to an NDIS participant.
Sensitive Information
As a care provider, we may also collect sensitive information where it is necessary to deliver services. This includes health and medical information, disability related information, NDIS plan details and funding information, and in some circumstances, information about your cultural background or communication needs. We will only collect sensitive information with your consent or where we are required or authorised to do so by law.
Website Information
When you visit our website, we may automatically collect information such as your IP address, browser type, pages visited, and time of visit. This information is used to improve our website and is not linked to your identity.
We collect information directly from you when you contact us by phone or email, submit an enquiry through our website, register for our services, or attend an intake or assessment appointment. We may also receive information from other parties involved in your care, such as support coordinators, allied health professionals, or government agencies, where you have consented to this.
We use your information to assess your eligibility for and deliver NDIS support services, communicate with you about your care, comply with our obligations under the NDIS Quality and Safeguards Commission framework, process invoices and claims with the NDIA, improve our services, and respond to feedback or complaints.
We will not use your information for any purpose that is unrelated to your care and our services without your consent.
We may share your information with other parties where necessary to deliver your care. This includes treating health professionals and allied health practitioners involved in your support, your nominated emergency contacts, the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, and other service providers involved in your plan with your consent.
We do not sell, rent, or trade your personal information to any third party. We will only disclose your information without your consent where we are required to do so by law or where it is necessary to prevent a serious and imminent threat to health or safety.
Your information is stored securely in our systems. We take reasonable steps to protect personal and sensitive information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our staff are trained in privacy and confidentiality obligations as part of their induction and ongoing professional development.
We retain personal and health information for the period required by applicable law and our obligations as a registered NDIS provider. Where information is no longer required, we take reasonable steps to destroy or de identify it securely.
You have the right to access the personal information we hold about you, request corrections if any information is inaccurate or incomplete, withdraw consent for the use of your information where consent is the basis for collection, and lodge a complaint if you believe your privacy has not been respected.
To exercise any of these rights, please contact us using the details below.
If you have a concern about how we have handled your personal information, please contact us in the first instance so we can work to resolve the matter. If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC) Website: oaic.gov.au Phone: 1300 363 992
You may also contact the NDIS Quality and Safeguards Commission if your concern relates to the delivery of NDIS supports: Website: ndiscommission.gov.au Phone: 1800 035 544
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this page periodically.
For any privacy related questions, requests, or complaints, please contact:
Home Care Experts Website: homecareexperts.com.au
Home Care Experts is a registered NDIS provider committed to delivering safe, respectful, and person centred complex care.
We acknowledge the Traditional Custodians of the lands and waters on which we work and live. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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