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NDIS Complex Care Specialists

NDIS Complex Care Specialists

24-hour care, Supported Independent Living (SIL) including High Intensity Supports, delivered with expertise and compassion.

Trusted by Reputed Hospitals, Health and Community Professionals.

Across Greater Melbourne and Beyond
Why Home Care Experts

The Difference You Can Feel from Day One

We are not just another NDIS provider. We are a nurse-led team built around clinical expertise, genuine compassion, and an unwavering commitment to every participant we support.

Ready to experience the HCE difference?

Get in touch today or book a consultation with our clinical team.

Our Process

A Seamless Path to Better Support

We've made getting started simple, transparent and centred around you, so you can focus on what matters most.

Home Care Experts - Our Process
1
Step 1
Getting to Know You

Before we put a single support worker through your door, we spend time genuinely getting to know you. This is not a quick intake form. It is a real conversation with our clinical team to understand who you are, what matters to you, and what your daily life looks like.

A thorough intake assessment conducted by our clinical team to understand your disability, medical history, daily routine, and personal preferences.
We review all existing documentation including hospital discharge summaries, allied health reports, and any current care plans to build a complete picture of your needs.
We speak directly with you, your family or carer, your support coordinator, and your treating health professionals so nothing important is missed.
We confirm your NDIS funding categories and ensure the support you need is correctly matched to what is available in your plan.
Why this matters: Getting this step right is what makes everything else work. Support that is built on a shallow understanding of a participant leads to mismatched workers, unsafe care, and frustrated families. We do not rush this step.
2
Step 2
Personalised Support Planning

Once we understand who you are, our clinical team develops a personalised support plan that reflects your goals, your medical needs, your communication preferences, and your daily routine. Every plan is written by a qualified nurse and reviewed with you before support begins.

A detailed individual care plan is developed by our nursing team, covering every aspect of your support including clinical tasks, daily living assistance, medication management, and risk protocols.
For participants with complex or high intensity needs, we develop specific clinical protocols in consultation with your treating doctors, specialists, and allied health professionals.
We carefully match you with support workers based on your clinical needs, communication style, cultural background, gender preference, and personal interests.
Every support worker assigned to you receives a thorough briefing on your care plan, your preferences, and any specific protocols before their first shift with you.
Our commitment to you: You will always know who is coming to support you. We do not send unfamiliar staff without notice, and we never ask support workers to perform tasks they have not been properly briefed and trained on.
3
Step 3
Ongoing Support and Care

With your care plan in place, your support begins. This is where the quality of a provider shows. Our nurse-led team does not simply send workers and step away. We actively supervise, monitor, and remain involved throughout your care journey to ensure every shift meets the standard we have committed to.

Trained, consistent support workers deliver your daily care in line with your individual care plan, following clear shift instructions and clinical protocols at every visit.
Our nursing team provides ongoing clinical supervision of all complex and high intensity support tasks, with clear escalation pathways in place for any health concerns that arise.
24/7 on-call nursing and after-hours coordinator support means that if something changes outside business hours, there is always a qualified person to call and a clear process to follow.
All incidents, medication events, and changes in health status are documented accurately and reported to the appropriate treating team members promptly and in full.
We maintain open, regular communication with participants, families, support coordinators, and treating professionals so everyone involved in your care is informed and aligned.
Safety is non-negotiable: Every concern raised by a participant, family member, or support worker is taken seriously and acted on. We have a zero-tolerance approach to unsafe or substandard care delivery.
4
Step 4
Review and Adjust as You Grow

Life changes. Health conditions evolve. Goals shift. A good provider does not just set and forget a care plan. At Home Care Experts, we conduct regular structured reviews of your support to ensure it continues to reflect who you are and what you need right now, not just who you were when we first met.

Regular care plan reviews are scheduled in line with your NDIS plan review cycle, or sooner if your health or circumstances change significantly.
We actively gather feedback from you, your family, your support coordinator, and your treating team to assess whether your current support is working and what could be improved.
If your goals change or new clinical needs arise, we update your care plan promptly, re-brief your support team, and arrange any additional training required before changes are implemented.
We support you through NDIS plan reviews by providing thorough progress reports and evidence of the support delivered, helping to make the case for the funding you need in your next plan period.
Our long-term goal is always to help you build capacity, increase independence, and live a life that is as full and self-directed as possible within the support available to you.
You are not alone in this: Navigating the NDIS, managing health changes, and advocating for the right supports can feel overwhelming. Our team is here for all of it, not just the hours our workers are in your home.

Ready to get started?

Contact our team today and we will walk you through every step together.

OUR SERVICES

Care That Puts You First

Whether you need daily assistance, Supported Independent Living (SIL) or high intensity care,
our experienced team is here to provide personalised support that helps you live with confidence, independence and dignity.

Complex Care
High Intensity / Complex Care
Specialist clinical support for participants with complex, high intensity care needs delivered by our nurse-led team.
Home Care Experts
Discharge
Hospital to Home Discharge Program
Safe, coordinated transitions from hospital back to home with support workers ready from day one.
Home Care Experts
Clinical
Medication Management
Accurate, safe administration of complex medication schedules by qualified clinical staff.
Home Care Experts
Nutrition
Meal Time Management
Clinical mealtime support including dysphagia management and IDDSI-compliant texture modification.
Home Care Experts
Behaviour
Implementing Behaviour Support Plans
Consistent, trained implementation of NDIS behaviour support plans to promote positive outcomes.
Home Care Experts
Living
Supported Independent Living (SIL)
24/7 in-home support helping participants live independently with the right level of care around them.
Home Care Experts
Respite
Short-Term Accommodation (STA)
Planned and emergency respite giving participants and carers a supported, quality break.
Home Care Experts
Accommodation
Medium-Term Accommodation (MTA)
Transitional accommodation for participants waiting for long-term housing to be confirmed.
Home Care Experts
Nursing
Community Nursing Support
Registered and enrolled nurses delivering clinical care in participants' homes across Melbourne.
Home Care Experts
Personal Care
Personal Care and Domestic Assistance
Dignified, consistent personal care tailored to your daily routine and preferences.
Home Care Experts
Community
Community Access
Support to get out, connect, and engage meaningfully with your local community and the things you love.
Home Care Experts
Coordination
Support Coordination (Level 1, 2 and 3)
Expert help to understand, navigate, and get the most from your NDIS plan and supports.
Home Care Experts

The HCE Difference

Nurse-Led Team

Our entire team, including our director, are qualified nurses, bringing higher standards and genuine care to every support.

Built Around You

Your goals, your routine, your preferences. We shape our support around your life, not the other way around.

Support That Fits Your Life

No rigid schedules or one-size plans. We adapt to your routine, your pace, and what works best for you

Our People

Meet Our Service Delivery Team

Rita
Rita
Director & Registered Nurse
Ankit
Ankit
Operations Manager & Registered Nurse
Heather
Heather
Service Manager
Maria
Maria
Service Manager & Enrolled Nurse
Shikhil
Shikhil
Safety & Compliance Manager

What Our Participants & Families Say

Acknowledgement of Country

We acknowledge the Traditional Custodians of the lands and waters on which we work and live. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.